The Small Print
Delivery & Refunds
How ordering, delivery and refunds work. Fresh food is a little different to ordinary shopping — here's what to expect.
Ordering & timing
Order online any time and pay securely by card. Stu prepares everything fresh by hand, so orders are made to order rather than shipped from a shelf.
- Once your order's in, Stu will pick a delivery day that works and confirm it with you by text or email.
- If the day he suggests doesn't suit, just reply and he'll sort another.
Local delivery
Local delivery is £2.99, and free on orders over £35.00, covering Holton-le-Clay and nearby villages. Stu delivers personally, fresh and chilled.
- Covers Holton-le-Clay, North Thoresby, Tetney, Waltham, New Waltham, Humberston and nearby villages.
- If you're outside the local area, ring Stu before ordering to check.
UK postage
UK-wide chilled postage is coming soon. When available, orders will be packed chilled and sent by courier with tracking.
Refunds & problems
Because our products are fresh, perishable food made to order, they are exempt from the usual 14-day change-of-mind cancellation rights under UK consumer regulations. That means we can't accept returns simply because you've changed your mind.
However — your satisfaction matters. Not happy? Ring Stu within 48 hours and he'll sort a refund or replacement.
- Contact Stu on 07515 125285 as soon as you can.
- Refunds are made to your original payment card via Stripe.
Cancelling an order
If you need to cancel, ring Stu as soon as possible. If he hasn't yet started preparing your order, he'll happily cancel and refund it.